Shipping + Returns

Processing Time
Orders are processed within 24–48 hours, Monday through Friday, excluding weekends and holidays. Orders placed outside of business hours will begin processing the following business day.

Shipping Time
Once shipped, delivery typically occurs within 7–14 business days. Please note that business days exclude weekends and public holidays.

Shipping Delays
While we strive to meet all delivery timelines, delays may occur due to circumstances beyond our control, including carrier disruptions, weather conditions, or periods of high demand.

Order Tracking
A shipping confirmation email, including tracking information, will be provided once your order has been dispatched.

Address Accuracy
Please ensure all shipping details are accurate at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Final Sale Policy
All purchases are final. Due to the hygienic nature of our products and our commitment to maintaining the highest health and safety standards for every client, we are unable to accept returns or exchanges. This policy ensures that each customer receives hair products that are completely unused and uncompromised.